Sharp Zaurus FAQs

Mail Access for Zaurus CompuServe Companion

Mail Access for Zaurus

Zaurus Access won't take your password? Blank lines in the preview mail list on your Zaurus? Zaurus Access stopped working after upgrade to MS Exchange client? Users can't log onto multi-user version of Zaurus Access? Setup program displays VIM.DLL error message?

Blank lines in the preview mail list on your Zaurus?
If you access Zaurus Access to MS Mail or cc:Mail over a cellular connection, you may see blank lines in the preview mail list on your Zaurus, when using the "Preview messages" feature. This is because the Zaurus Message application detected communication errors in the list information for the associated message. To refresh the preview mail list (and hopefully display all messages) touch FILTER and then OK on your Zaurus.

You cannot receive a message associated with a blank preview mail list entry, and you can only receive messages which are listed before the first blank entry.

Zaurus Access stopped working after upgrade to MS Exchange client?
If you have upgraded from the MS Mail client to the MS Exchange client (which comes with Windows 95), you cannot use Zaurus Access to MS Mail on a PC running the MS Mail client to access your mail. This is because upgrading to the MS Exchange client irreversibly modifies your MS Mail file (which holds all of your e-mail), and therefore MS Mail can no longer read your mail.

Users can't log onto multi-user version of Zaurus Access?

Single-User Version

In the single-user version, the User Id that is set up in the Zaurus Message application must be entered in the User page of the Configuration Settings dialog. When connecting, Zaurus Access checks for a match and returns a "User ID and password mismatch . . ." error if the two don't match.

Multi-User Version

In the multi-user version, this problem can be caused by any of the following circumstances:

• (MS Mail or cc:Mail.) The multi-user versions are limited to 20 users. The program will only allow the registration of 20 users, and only registered users will be allowed to log on.
  
• (MS Mail only.) The MS Mail client should not be run (but it must be installed) on the same PC as Zaurus Access. If the MS Mail client is run on the same PC, and any user is logged in via the client, users accessing via Zaurus Access will not be able to log in.
  
• (MS Mail only.) Users accessing MS Mail via Zaurus Access must not leave MS Mail running and logged in on their own PC. MS Mail does not allow multiple simultaneous logins to the same MS Mail account, so if the user leaves MS Mail running and logged in on their own PC, Zaurus Access will not be able to login to MS Mail on their behalf (the user will receive an "Invalid user id or password . . ." error on their Zaurus.
  
  Note that users should select "Exit and Sign Out" in the File menu of MS Mail (on their own PC) to ensure that MS Mail actually logs out of the MS Mail Post Office. It is common for MS Mail to remain logged into the Post Office even after exiting the MS Mail client.

Setup program displays VIM.DLL error message?
If you receive an error message that VIM.DLL cannot be found when you begin installation of Zaurus Access to cc:Mail, you should exit the Setup program and re-install the cc:Mail client software. A proper installation of the cc:Mail client will also install VIM.DLL.

CompuServe Companion

Need to download Compuserve Companion for Zaurus to  your ZR-5000 or ZR-5000FX with a 2MB Flash Card and CE-134TP cable?

The most common situation encountered is when the program appears to hang. However, this process takes a very long time (about 30 minutes), and is usually progressing normally, even though it appears to have stopped. Use the procedure below to ensure that you are following the proper steps.

A. Prepare your Zaurus:

Turn OFF your Zaurus. Install the 2MB Flash Card. Connect your link cable to the Zaurus and to a serial port on your PC. You will need to know which serial port you have used (COM1 or COM2). It is not unknown for PC Link to work poorly on a Zaurus with weak batteries, so install fresh batteries or use an EA-23E adapter. DO NOT USE A GENERIC 6 or 12 VOLT ADAPTER.

B. Initialize the Memory Card on your Zaurus:

Turn on your Zaurus. If your Zaurus is configured to "Ask password at start-up", enter the password then press ENTER. Press MORE. Select the IC Card tab. Press DELETE. Press Initialize Flash Memory Card. Press YES. Reduce the Data Backup Area until the Program Area is at least 1408. Press OK. It takes a few minutes to initialize the card.

C. Set up your Zaurus for the download:

If your Zaurus is configured to "Ask password at start-up", enter the password then press ENTER. If your Zaurus is locked (the padlock icon is displayed in the top right corner of the display): Press TOOLS. Press SECRET. Press SELECT. Press UNLOCK. Press OK. Enter your password then press UNLOCK. Press TOOLS. Press PC LINK. Press SELECT. Press CABLE. Press OK. The screen should now say "PC Link Path:Cable."

D. Download from your PC:

Use File Manager to launch INSTALL.EXE. Press S. Press space until the correct COM1 or COM2 is displayed. Press the DOWN ARROW key. Press space until CARD is displayed. Press ENTER. Press Y. The Progress Indicator screen comes up and appears to hang. It takes at least two minutes for the screen to indicate that the first 16KB has transferred. It takes at least two minutes 20 seconds for the first segment of the progress bar to be updated. BE PATIENT! The whole process takes about 30 minutes. When it's done, the INSTALL program will terminate and the Zaurus will turn off momentarily, then return to the startup screen.

E. Perform the following steps on your Zaurus:

If your Zaurus is configured to "Ask password at start-up", enter the password then press ENTER. Press MORE. Select the IC Card tab. The CompuServe icon should appear. Press it. Press RUN.

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