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"We have recently found a problem with the Zaurus ZR-5800 and
ZR-5800FX built-in software that can potentially delete data and/or lock
up your unit. This problem can occur if you are using the "notes" feature
and you rest your hand on the keyboard to take notes. We are in the process
of fixing this problem as quickly as possible. We expect to have the solution
available on or around April 10th. We will let you know more at that time
as to how you can get your unit updated to fix this problem.
"Please note that all ZR-5000s and ZR-5700s DO NOT have this
problem.
"Please note in advance that we plan to offer the following
two options, a downloadable patch or free servicing by Sharp, to get your
product updated:
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A FREE of charge, 24-hour turnaround, mail-in offer to our
service centers
TO HAVE SHARP UPDATE YOUR UNIT FOR YOU:
If you would like Sharp to update your unit for you, please
call 800-993-9737 (from outside the US only call: 201-347-9400) between the
hours of 7:00am to 11:00pm eastern daylight time and have your name, phone
number, and address ready. Here are the details on how the procedure will
work:
1. Call Sharp at the above number and they will record your mailing information.
If you call before 4:00pm eastern daylight time, we will Fed-Ex a mailer
pack to you that same day to arrive the following morning.
2. Following the included instructions, simply put your unit into the
pre-addressed pack and either call Fed-Ex for a pickup or drop it off to
them at your convenience. The package is pre-paid for a priority overnight
delivery to Sharp. BE SURE TO DISABLE THE "ASK PASSWORD AT START-UP FEATURE
BEFORE SENDING YOUR UNIT or we will not be able to service your unit.
3. When we receive your unit, we will update your unit within 24 hours and
then immediately Fed-Ex it back to you for a priority overnight delivery.
This means that at the most we will send out the unit the following day from
when we receive it.
*To minimize your time without your unit, send in your unit early in the
week. There are no repairs done on Saturday or Sunday, nor is there a weekend
delivery option. Please allow for the appropriate additional time if the
process extends to the weekend. For faster service, send your unit out to
us on a Monday or Tuesday.
** Please note that overseas customers can expect up to an additional 2 day
delay on each leg of the journey.
IMPORTANT ADDITIONAL NOTES: If you have any questions at all, please
call 800-993-9737 and our representatives will be happy to answer them. Some
additional information:
Secret data will not be accessible to anyone while your unit is at Sharp.
The patch utility checks only the structure of the data files and corrects
any problem with the structure. Individual entries and records are not accessed
so you can be sure your private information is secure. You do not need to
send us your password although you must disable the "ask password at start-up"
feature so that we can put your Zaurus into PC-Link mode. Overseas customers
who purchased a Zaurus from a dealer in the US can take advantage of either
update method. There may be a slight delay in the shipping as noted above.
If you recently ordered the Zaurus PC-link cable and software, your order
has been processed with a priority and you should receive it very shortly
in the event that you want to update your unit yourself using the downloadable
version. Although unlikely, some or all of your data in your Zaurus may not
be correctable and may be lost during the update procedure. Please be prepared
for this. For example, anyone with the Zaurus Data Exchange Utility software
may want to export their Zaurus data to various PC programs so that in the
worst case you still have access to your important information. Please take
any necessary steps before sending your unit to Sharp. This patch DOES NOT
use any of your user memory. It can not be accidentally deleted nor can it
be effected by PC-Link software or by removing all batteries, for example.
It is safe and permanent and, once installed, your unit will function normally.
If you mail your Zaurus to Sharp for an update, please include any SRAM memory
cards (if you have any) with any data on them as this will automatically
be checked as well. The reason is that it is possible the data in the card
was affected. There is no need to send in a FLASH memory card. Simply delete
all archives on the FLASH card. After your unit is updated, be sure to delete
any backup files, either on your PC or your FLASH memory card. Note this
does not include data exported to another PC program.
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A downloadable patch that will require an IBM compatible PC
and a PC-Link cable or infrared adaptor to install. This patch/correction
software will be available from CompuServe, America Online, our Web page,
and a Sharp Bulletin Board System.
If you are considering downloading the patch software (zrpatch.exe)
please be sure you meet the following requirements:
1. You have access to CompuServe, America Online, or the Internet / World
Wide Web.
2. You have a PC running DOS 3.3 or higher with an available serial (COM)
port.
3. You have a Zaurus PC-link cable or infrared adaptor.
If you meet these requirements, you can download the patch utility, zrpatch.exe
by clicking here,
or from any of the following sources:
- CompuServe (GO ZAURUS: Sharp Zaurus library)
- America Online (Keyword: "PDA")
- The World Wide Web (http://www.parra.com, http://www.pygmy.com or
http://www.sharp-usa.com)
- FTP "members.aol.com:/SharpZTeam"
Once you have downloaded the patch, follow the instructions in the included
README file for further instructions.
" Until your Zaurus is updated, please DO NOT rest your hand
on the Zaurus keyboard while taking notes and be sure to tap on the "keys"
icon whenever you go to the NOTES entry screen. We sincerely regret and apologize
for this inconvenience. We hope our responsive handling of this problem will
demonstrate our dedication to you, our most valued customers.
"IMPORTANT: DO NOT EXCHANGE YOUR UNIT WITH YOUR
DEALER:
Please note that this problem may have affected your data as well. The correction
PC software will attempt to correct your data when you first upload it to
the PC before installing the patch. After correcting your data (and, although
unlikely, deleting any uncorrectable data) and patching the Zaurus software,
it will then download your corrected data back to your Zaurus. UNDER NO
CIRCUMSTANCES should you return your unit to the store or dealer and attempt
to exchange it for a new unit as this will not correct your data and you
will still experience problems. For example, if you were to restore your
uncorrected data into a new unit, problems could still occur even with the
newer unit. You MUST run the correction software to fix your data.
"FOR ANYONE ABOUT TO PURCHASE A NEW ZR-5800/ZR-5800FX FOR
THE FIRST TIME:
New Units (without the problem described above) can soon be purchased from
an AUTHORIZED Zaurus Dealer. To be sure that the Zaurus you are purchasing
has the latest version of software, simple look for a small black dot directly
to the right of the serial number. The serial number appears on the outside
of the product box as well as inside the Zaurus' battery compartment. New
customers (first time purchasers of the Zaurus ZR-5800 or ZR-5800FX) do not
need to worry about problems with their data. You can purchase new units
and move your data from a ZR-5000, for example, with no problems."
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Zaurus
ZR-5800/-5800FX: Bulletin from Sharp Electronics 4-96