Customer Support

Warranty/Repair Information
Returns & Exchanges
Sharp Electronics Service Centers

WARRANTY/REPAIR INFORMATION
All products are sold with the full manufacturer's limited warranty. A copy of the warranty is enclosed with these products. The warranties explain that the manufacturer will repair or replace any defective or missing part(s), depending on the conditions in the warranty. The conditions of the warranty vary by manufacturer and product.

We encourage you to warranty-repair your product if possible, based on the manufacturer's warranty. You should obtain service directly from the manufacturer, not Pygmy Computer Systems.

RETURNS & EXCHANGES
In order to keep our prices low, Pygmy accepts defective items for exchange only. "Defective" means that the item is returnable by us to our supplier. To be eligible for exchange, you must notify us of the problem within 10 days following the date of purchase. In the case of software, we will exchange the defective product for the same title only. Shipping and handling charges are not refundable.

Before returning any item, you must call (305)253-1212 for a Return Merchandise Authorization (RMA) number. RMAs are valid for 10 days from the date of issuance. Returns will not be accepted without an RMA.

Obtaining the RMA
All exchanges must have an RMA number displayed on the outside of the shipping box. To obtain an RMA number:

1. Call us at (305) 253-1212 or fax your request to (305) 255-1876.
   
2. We will fax the RMA request form to you as quickly as possible. This form will include your RMA number.
   
3. The RMA number is good for 10 days. We must receive the merchandise from you before the RMA expires.
   
4. Follow the Shipping Instructions listed below.

Pygmy Computer Systems requires pre-authorization for the return of all products. Products not authorized for return shall be defined as "overgoods". Any overgoods received will, at our discretion, be returned to you at your expense, processed for credit of last purchase price, current price, cost of goods less a 15-percent handling fee, or no credit will be issued. Pygmy Computer Systems will not be liable for any loss or damage to overgoods.

DO NOT WRITE RMA NUMBERS ON THE OUTSIDE OF THE MANUFACTURERS' BOXES!!! PRODUCTS MUST BE IN RESALABLE CONDITION TO RECEIVE CREDIT. PACKAGE ALL RETURNS TO PREVENT DAMAGE IN TRANSIT.

Merchandise that is returned in an incomplete state, has been used, abused, mistreated, arrives without an RMA number or is received more than 10 days after the RMA is issued cannot be accepted.

Shipping Instructions
It is your responsibility to retain all original packing materials and repack the item according to our instructions. Any damage resulting from improper packing is the responsibility of the customer.

If we receive merchandise with missing parts or with damage due to abuse, inadequate packing or some other non-compliance with Shipping Instructions, we may return to you at your expense. You are responsible for making these arrangements.

To exchange defective merchandise, follow the steps below. Any service or repairs on products should be obtained directly from the manufacturer.

1. All merchandise returned for exchange must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and all original accessories. Please do not tape or write anything on the item or the package; we reserve the right to refuse any such returns.
   
2. Pack the item securely into a shipping box. Be sure to include a return shipping address.
   
3. All returns must have an RMA number displayed on the outside of the shipping box.
   
4. Either clip out the pre-printed label on the bottom of your RMA Authorization form and use it as the address label, or write the RMA number prominently on the package.
   
5. Please ship your parcel back to us freight prepaid and insured by the most economical, trackable means (preferably UPS). We cannot accept C.O.D. or freight collect shipments. We are not responsible for packages lost in transit which cannot be traced.
   
6. Send the parcel to:
            Pygmy Computer Systems, Inc.
            12651 South Dixie Highway, Suite 402
            Miami, FL 33156
            Attention: Customer Service
   
7. If you need a replacement shipped immediately, please call (800) 447-9469. All replacements will be shipped UPS Ground unless otherwise specified.
   

SHARP ELECTRONICS SERVICE CENTERS
If you need repair service on your Sharp product, you can obtain it by using the Service Locator on Sharp's web site.

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